Privacy Policy

WorkOrderOS (“we”, “us”) provides a work order tool at work-order-templates.com. You can reach us at privacy@work-order-templates.com.

This policy explains what happens to data when you use the service — both your own data and the data you enter about your customers.

What you give us. Your email address when you sign in. Your business name, phone, email, address, timezone, and logo when you fill in Settings.

What you enter about other people. Names, addresses, phone numbers, emails, notes, and units belonging to your customers, plus the contents of your work orders and any signatures captured on them.

What we collect automatically. Which pages you opened, which buttons you pressed, and any errors that occurred. Server logs also record your IP address and browser type. We do not record what you type into forms.

What we never collect. Payment card numbers (we don’t take payments), government IDs, health information, or precise location.

• To run the service. Your work orders have to be stored somewhere, and the PDF you download is generated from that stored copy.
• To send email you asked for. Sign-in messages, service-due reminders for your customers, and — if you joined it — one launch email about Pro.
• To fix things. Error reports tell us a page broke before you have to tell us.
• To see if the product works. Aggregate counts like “how many people finished a work order” — never tied to what’s inside your work orders.

We do not use your data, or your customers’ data, to train models, build audience lists, or sell anything.

When you enter information about your own customers, you are the controller of that data and we are the processor. That means:

• You decide what to collect and why. You are responsible for having a lawful reason to contact each customer — for example, an existing service relationship.
• We store and process it only to provide the service to you. We do not contact your customers for our own purposes.
• If one of your customers asks to see, correct, or delete their information, they should ask you. You can do all three from inside the app. If they contact us instead, we will point them to you, and we will help you respond.

We use a small number of vendors to run the service. Each one only sees what it needs to do its job:

We do not sell your data, and we do not share it with advertisers or data brokers. We will disclose data if a valid legal order requires it, and we will tell you unless we are legally barred from doing so.

We do not use advertising cookies, tracking pixels, or third-party analytics cookies. That is why this site has no cookie banner.

Two things are stored in your browser:

• A session cookie after you sign in, so you stay signed in. Without it you would have to sign in again every time you open a new page.
• A local draft of a work order, kept in your browser’s local storage while you fill out the template, so nothing is lost if you sign in mid-way.

Neither is used to track you across other websites.

We keep your data while your account exists. If you delete your account, it disappears from the app immediately and is permanently erased within 30 days, including backups as they rotate.

Server logs (IP address, request time) are deleted after 30 days.

If you never created an account, we keep nothing about you beyond those logs.

You can do all of this yourself, without asking us:

• See everything. Export all your data as JSON from Settings → Your data.
• Correct anything. Every field in the app is editable.
• Delete it. Delete individual customers and units, or delete your whole account from Settings → Danger zone.
• Turn off reminders. One switch on the Due soon page.

If you are in California, you also have the right to know what we collect (listed above), the right to delete it, and the right to say no to its sale — though we don’t sell it, so there’s nothing to opt out of.

If you are in the EU or UK and want to exercise a right that isn’t covered above, email privacy@work-order-templates.com and we will respond within 30 days.

All traffic is encrypted in transit (HTTPS). Data at rest is encrypted by our database provider. Access to production data is limited to the people who operate the service.

No service can promise perfect security. If we ever suffer a breach that affects your data, we will email you within 72 hours of confirming it.

Our servers and database are in the United States. If you use the service from outside the US, your data is transferred to and stored in the US.

If we make a material change — a new vendor, a new use of your data — we will email you before it takes effect, not after. Minor wording fixes just update the date at the top.

Questions about this policy, or a request about your data: privacy@work-order-templates.com.

WorkOrderOS

See also our Terms of Service.