Terms of Service

By creating an account or using work-order-templates.com (the “Service”), you agree to these terms. If you don’t agree, don’t use the Service.

You must be at least 18 and using the Service for business purposes. If you’re agreeing on behalf of a company, you confirm you’re allowed to.

These terms are between you and WorkOrderOS (“we”, “us”). Our Privacy Policy explains how we handle data and is part of these terms.

What it is. A tool for recording work you performed: who it was for, what unit you serviced, what you did, what parts you used, and when it’s due again. It produces a PDF you can give your customer.

If you need an invoice, use invoicing software. If you need to collect payment, use a payment processor. If you need tax advice, ask an accountant.

You sign in with a Google account. That means whoever controls that account controls your access. Keep it secure.

You’re responsible for what happens under your account. Tell us right away at legal@work-order-templates.com if you think someone else has access.

You keep ownership of everything you put into the Service: your business details, your customers, your units, your work orders, your logo, your signatures.

You give us permission to store, copy, and transmit that content for one purpose: operating the Service for you. That includes generating your PDFs and sending the reminders you schedule. Nothing more.

We don’t use your content to train models, and we don’t look at it except when you ask us to help with a specific problem, or when we’re legally required to.

The people in your customer list are your customers, not ours.

You are responsible for them. Specifically, you confirm that:

• You have a lawful basis to contact each customer you enter — for most users that means an existing service relationship, because you’ve actually done work for them.
• The information you enter is accurate, and you have the right to store it.
• You will honor a customer’s request to stop receiving reminders.

We do not verify your list, and we cannot. We also don’t contact your customers for any purpose of our own.

Don’t use the Service to:

• Send reminders to people who aren’t your customers. Importing a purchased list, scraping emails, or adding addresses you found somewhere is a violation, not a clever use.
• Send bulk or automated email of any kind. Reminders are one-per-unit, tied to a real service date.
• Break the law, including anti-spam laws (CAN-SPAM, CASL, GDPR) in your jurisdiction and your customers’.
• Reverse engineer, resell, or white-label the Service without our written permission.
• Probe, overload, or scrape the Service, or attempt to access another organization’s data.

We may suspend an account that does any of this, with or without notice, depending on how urgent it is. If your account is suspended for spam, we will not help you export the list you were spamming.

The Service lets you capture a signature on a touchscreen or with a mouse. That signature is stored as an image and printed on the PDF.

It is a record of what was signed, not a certified electronic signature. We don’t verify signer identity, don’t keep an audit trail with timestamps and IP addresses for legal proof, and aren’t certified under ESIGN, UETA, or eIDAS.

For most service work — a customer acknowledging that a technician was there and did the work — a captured signature is fine as a business record. If you need a signature that will hold up as a legally qualified electronic signature, use a dedicated e-signature provider.

The Service itself — the code, the design, the text we wrote — belongs to us. You get a limited, non-exclusive, non-transferable right to use it while your account is active.

The PDFs you generate are yours. Print them, email them, put them in a filing cabinet.

The Service is provided “as is” and “as available”. We don’t promise uninterrupted access, and we don’t offer a service level agreement.

We try to keep it up, and we tell you in advance when we plan downtime. Free accounts get no uptime commitment — that’s part of what “free” means.

Keep your own copy of anything you can’t afford to lose. The PDF is your copy. Download it.

The Service is currently free, with limits on how many customers and units you can store. Those limits are shown in the product and on the pricing page.

If we introduce a paid plan, existing free accounts keep their free limits. We will tell you before anything you currently get for free is charged for.

You can leave anytime. Delete your account and your data disappears from the app immediately and is permanently erased within 30 days.

Export first. Once the 30 days pass, we can’t get it back — there are no backups old enough to recover from.

We can end it too, if you violate §6 or if we stop operating the Service. If we shut the Service down, we’ll give you at least 30 days’ notice and a way to export everything.

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, or consequential damages — including lost profits, lost customers, missed service dates, or a customer dispute — even if we knew those damages were possible.

Our total liability is capped at the greater of (a) the amount you paid us in the previous 12 months, or (b) USD 50. Right now that amount is $0, which means our liability is capped at USD 50.

We don’t guarantee that reminders arrive. Email delivery depends on providers we don’t control. A missed reminder is not a breach of these terms. If a service date matters, check the Due soon page.

Nothing here limits liability that can’t be limited by law.

If someone sues us because of something you did — a customer you emailed without permission, content you entered that you didn’t have the right to use, or your violation of §5 or §6 — you agree to cover our reasonable legal costs and damages.

We’ll tell you promptly, let you participate in the defense, and not settle without your consent.

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in New York County, New York, and both sides consent to that jurisdiction.

If you’re outside the United States, this choice of law doesn’t remove protections you have under your own country’s mandatory consumer law.

If we make a material change to these terms, we’ll email you at least 14 days before it takes effect. Continuing to use the Service after that means you accept the new terms. If you don’t, delete your account — we’ll help you export first.

legal@work-order-templates.com

WorkOrderOS